Privacy Policy
Hyperframe Studio (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, https://hyperframe.studio, or engage with our services. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information to provide and improve our services.
1.1. Personal Information:
When you engage with Hyperframe Studio, we may collect personal information such as:
• Name
• Email address
• Phone number
• Payment details (processed via Stripe).
This information is typically collected when you:
• Contact us via the website or email.
• Engage our design services or make a purchase.
• Subscribe to our newsletter or other communication channels.
1.2. Automatically Collected Information:
We use Google Analytics to collect certain data automatically when you visit our website, including:
• IP address
• Device type
• Browser type
• Pages visited and time spent on the website
• Geographic location (general)
• Other usage information
This data is collected to understand how visitors use our site and to improve your experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To provide services: We use your personal information to process orders, manage projects (via Superlist), communicate with you, and deliver design services.
• To process payments: Payment information is processed securely by Stripe. We do not store your credit card information on our servers. For more details on how Stripe handles your data, please refer to Stripe’s Privacy Policy.
• To improve our website and services: We analyse data collected through Google Analytics to understand how visitors interact with our site and make improvements.
• Marketing and communication: With your consent, we may send promotional emails or newsletters to keep you informed about our services and updates.
3. Sharing Your Information
We respect your privacy and do not sell or share your personal information with third parties, except in the following cases:
• Service Providers: We may share your information with trusted third-party service providers (e.g., Stripe for payment processing, Superlist for project management, and Google Analytics for site performance) to facilitate our services. These providers are contractually obligated to protect your data and only use it for the purposes for which we have engaged them.
• Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities.
4. Data Security
We take reasonable steps to protect the personal information we collect from unauthorised access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security. Sensitive payment information, such as credit card details, is managed by Stripe, which employs advanced encryption technologies to safeguard transactions.
5. Your Rights
You have the following rights regarding your personal data:
• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request correction of any inaccurate or incomplete personal data.
• Deletion: You can request that we delete your personal information, subject to any legal obligations we may have.
• Opt-Out: You may opt-out of receiving marketing emails at any time by following the unsubscribe instructions in the email or contacting us directly.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand how visitors interact with the site and can be used for analytics and marketing purposes.
You may adjust your browser settings to refuse cookies or to alert you when cookies are being sent. However, some parts of our website may not function properly if you disable cookies.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies when you visit them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated effective date. We encourage you to review this page periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Hyperframe Studio
Email: pp@hyperframe.studio
Website: https://hyperframe.studio